All bookings must be completed via the Inbound Ticketing Online System (ITOS) self-service portal by authorised users. Users are responsible for all tickets issued and ensuring compliance with the policies and procedures outlined in the contracted arrangements and additional training documents provided by Village Roadshow Theme Parks.

Service vouchers will not be accepted. All guests must present a valid barcoded ticket for admission or experience as issued by the Self-Service system. Variations will NOT be accepted.

A minimum balance of 10 cents must be maintained in your profile to ensure it remains active. Bookings cannot be made unless sufficient funds are available. Refer to training guides for more information.

Login credentials must not be shared.

During the booking process, customer information, including demographics, must be provided for reporting and verification purposes.

Manual email bookings will only be accepted in the following situations:

• Bookings for over 100 pax requiring additional assistance

• Australian Outback Spectacular bookings of 17 pax or more

• Your Guide FOC (Free of Charge) requests

Payment is required at the time of booking for all bookings. The completed order will be deducted from the available funds in your profile. Bookings cannot be made without sufficient funds. Users can view their remaining credit/funds at the top right of the main screen. Users with ‘Accounting’ permission can top up using a credit card within the portal. Refer to the ‘Adding Funds’ training guide for further details.

For clients with an approved credit application by VRTP, the completed order will be applied to the approved credit account, with payment due as per the agreed terms.

As live tickets are issued, it is recommended that bookings be made as soon as the group is confirmed. Theme Park admission bookings can be made up to the visit date, provided sufficient time is allowed for guests to receive their electronic tickets.

For Australian Outback Spectacular bookings of 17 pax or more, please contact the Reservations team to confirm seating availability. As seating is limited, we recommend booking as soon as the group is confirmed.

Strict minimum booking requirements, capacities, and notice periods apply for dining and retail options and may change without prior notice.

A minimum of 72 hours notification is required for all booking amendments, including dining and retail options (excluding Australian Outback Spectacular). Failure to provide sufficient notice will result in a 100% no-show charge. Please contact [email protected] for amendments.

• A minimum of 72 hours written notification is required for full booking cancellations or reductions in group numbers for all products. Otherwise, a 100% no-show charge will apply.

• All bookings are non-refundable. However, if sufficient notice is given, funds will be credited back to your portal or credit account for future bookings.

• Refunds will not be issued if the customer fails to use the ‘Ticket’ before its expiry date (31 March 2027).

Theme Park Admission (excluding Australian Outback Spectacular and multi-park ticketing): One (1) FOC ‘bonafide’ Overseas Tour Escort/Leader per ten (10) paying guests. A maximum of two (2) FOCs per group. Additional FOCs for bona fide escorts/leaders are available upon request.

Tour Leader/Tour Manager FOC Requests: Requests for Tour Leader/Manager FOCs cannot be booked through the portal and are handled on a request basis. Requests for bona fide tour leaders will be reviewed based on the provided information. Once your group booking is confirmed, please email [email protected] with the booking confirmation number and full details of the Tour Leaders (Full Name, contact information, and company details). Upon approval, a separate booking will be manually created for the Tour Leader, and identification will need to be presented upon arrival. Please allow up to 72 hours (3 working days) for the return email. International Sales Department is closed on weekends and public holidays.

Dining: For groups of 10 or more, one (1) FOC ‘bonafide’ Overseas Tour Escort/Leader or Guide per ten (10) paying guests is allowed. For groups of less than ten (10) pax, the applicable child nett rate will apply for buffet options only.

Australian Outback Spectacular: For groups of over 20 pax, a maximum of one (1) FOC per group for a ‘bonafide’ Overseas Tour Escort/Leader or Guide applies.

• Children are classified as between the ages of 3-13 inclusive.

• For Australian Outback Spectacular bookings of 17 pax or more, please contact the Reservations team to confirm seating availability. As seating is limited, we recommend booking as soon as your group is confirmed.

• Meal preferences (Steak, Chicken, or Vegetarian) must be selected at the time of booking.

• A minimum of 72 hours' notice is required for all meal requests and amendments (including chicken, vegetarian, Indian menu, and special dietary requirements). Requests made outside of this time are subject to availability.

• Rates are quoted in Australian dollars and include GST.

• Nett Rates and tickets issued are valid for admission from 1st April 2025 to 31 March 2027 and are only available for use by international inbound travellers.

• Village Roadshow Theme Parks reserves the right to change rates and/or terms and conditions without notice.

• All guests agree to comply with the Conditions of Entry here and any additional conditions displayed at the front gate or attractions. We reserve the right to cancel or suspend any product purchased, or remove any guests from the premises, should they breach any of these terms and conditions.

• Operating hours and schedules are subject to change at any time due to inclement weather, maintenance, refurbishment, or other operational requirements. Please review the park-specific websites for up-to-date information.